Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pitchmarkingpaint.ie. Please note that returns will need to be sent to the following address: 

Returns Department
Pitchmarkingpaint.ie c/o
One Stop Fulfillment Ltd
Unit 7, Portarlington Business Park
Canal Road, Portarlington
Laois, R32 R9

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@pitchmarkingpaint.ie.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pitchmarkingpaint.ie.

🔁 Refund & Returns Policy

At Pitchmarkingpaint.ie, we want you to be delighted with your purchase. If you need to return a product for any reason, we’re here to help.

📦 How to Return an Item

  1. Email us with your wish to return an item.

  2. We will arrange for it to be collected by courier.

Returns Department
Pitchmarkingpaint.ie c/o
One Stop Fulfillment Ltd
Unit 7, Portarlington Business Park
Canal Road, Portarlington
Laois, R32 R9

🔄 Return Conditions

  • Items must be in new condition, suitable for resale. Original packaging is not required.

  • Returns must be received within 60 days of notifying us of cancellation.

  • Standard for United Kingdom (Antrim, Armagh, Down, Fermanagh, Derry, and Tyrone-60 days return window.


✅ Refunds & Exchanges

  • Refunds include the original delivery charge if the return is made within 60 days of receipt.

  • Exchanges are offered for the same product only.

  • Refunds are processed within 5 days of receiving your return.

  • Defective items are reviewed and, if approved, refunded within 5 days of confirmation.

  • Refunds are issued to the original payment method. If unavailable, we will send payment by ETF.

  • Standard for United Kingdom (Antrim, Armagh, Down, Fermanagh, Derry, and Tyrone-60 days return window.

📌 Additional Information

  • We reserve the right to decline returns that show signs of misuse or damage.

  • Our policy does not affect your statutory rights.

  • This return policy is subject to change without prior notice.

Return rules summary

  • Returns accepted for 60 days

  • Free return shipping
    No restocking fee
    No final sale items

  • Includes standard for United Kingdom (Antrim, Armagh, Down, Fermanagh, Derry, and Tyrone- 60 days return window.